RealMe Help Desk - 24/7
From New Zealand
0800 664 774
From overseas
+64 4 462 0674 (charges apply)
Online help
Please note: You'll never be asked for your RealMe password.
Currently, there are issues with applying for RealMe Verified Identity using Apple devices (Macbooks, iPhones), please use a Windows or Android device where possible.
We apologise for any inconvenience this may cause.
The RealMe website can be accessed as usual.
RealMe identity verification services will be impacted by scheduled maintenance to our web photo capture technology from 9.30pm Wednesday 18 June 2025 to 12.30am Thursday 19 June 2025. During this time, please do not apply for a RealMe verified Identity. We apologise for any inconvenience this may cause.
The RealMe login service can continue to be used as usual.
From New Zealand
0800 664 774
From overseas
+64 4 462 0674 (charges apply)
Online help
Please note: You'll never be asked for your RealMe password.